Ordering/Pricing/Shipping/Hours/etc

Shop Hours:

GiroPoste is a specialty operation, and hours are a little different than the traditional 9-5 retail store hours. However, we've tried to tailor our hours to meet the needs of cyclists across North America. Store hours (Eastern Standard Time) are:

Tue, Thur and Fri: 6 pm-10 pm
Saturday: 2 pm-8 pm
(Please adjust these hours to your local time zone)
Sun, Mon and Wed: CLOSED (hey, we have to ride too!!)

We are also CLOSED: ALL Canadian statutory holidays, Christmas/New Years week and assorted race days. Off-site supplier meetings and trade related events. may require impromptu part-day closures. PLEASE be patient and leave a message!

You can still reach us by fax (1-905-274-4449), e-mail (giro@pathcom.com), or voice message (1-905-274-5551). We're sure to get back to you the following business day!

Payment is as simple as one-two-three!

Ordering by email (giro@pathcom.com) is the fastest, but phone orders are always welcome. When ordering from anywhere in North America outside of Toronto, take advantage of our toll free number 1-800-435-GIRO. International (outside of North America) and local orders are as easy as calling 1-905-274-5551. You will be quoted the total cost of your order (in Canadian dollars) at the time of ordering.

Payment by VISA:
1. Call in your order with VISA and shipping details. If you would prefer to email this info, PLEASE break the Visa details into 3 consecutive messages.
2. You will receive a total price including shipping.
3. Upon clearance of payment by VISA (including full authorization), your order will be shipped within 24 hours.

Payment by PAYPAL: (www.paypal.com)
1. Email your order with shipping details.
2. You will receive stock confirmation and a total price including shipping.
3. Remit payment (in Canadian $) to PAYPAL account: giro@pathcom.com
4. Upon clearance of payment by PAYPAL, your order will be shipped within 24 hours.

Payment by Money Order, Cashiers Cheque or Personal Cheque (Canada only)
1. Call in your order.
2. You will receive a total price including shipping.
3. Send payment with shipping details, made payable to "GiroPoste" to:

P.O. Box 699
31 Adelaide Street East
Toronto, Ontario.
M5C 2J8

Your order will be shipped upon clearance of payment (personal cheques require 2 weeks).
Staff are also on hand to answer technical and other questions about our stock - call 1-905-274-5551 for advice. We also take orders and requests for information by fax (1-905-274-4449 ) or e-mail (giro@pathcom.com)

Shipping and Returns:

Shipping costs are straight-up - no "extra-padding". If it costs us a buck to ship, we won't charge you a penny more! If a shipping charge ends up being more than you are quoted, we'll eat the difference!
Standard shipping costs are quoted at the time of ordering, and usually range between $6 and $10 on Canadian Orders depending on how far you are from us. Items shipped by Expresspost in Canada, generally take a couple of business days. International Orders are shipped by Air Mail or Insured Parcel Post (by request). Shipping costs on international orders will be quoted at the time of order inquiry. Courier orders (Fed-Ex) can also be arranged at time of ordering.

PLEASE NOTE: Orders shipped out of country may be subject to Customs duty charges at the port of entry.
If you receive something that is defective, or doesn't fit, just return it to us in its original packing within ten days, with a copy of your receipt, for a full refund, credit or exchange.
If you receive an item and you're not happy with it, return it to us postage paid, in its original packing within ten days with a copy of your receipt for a full credit or exchange. It's that simple!
Please note that we cannot accept returns on clothing that has been worn or soiled in any way, or goods that have been damaged as a result of improper installation or use. Goods will be accepted for credit or exchange up to 60 days from date of purchase provided packing and equipment is in original condition. Goods returned for credit or exchange after 10 days may be subject to a 20% restocking fee.
GiroPoste cannot assume responsibility for goods which are damaged or lost in transit. Claims must be reported to your shipper immediately. Please retain all original packing and order details when filing a claim.
GiroPoste believes in being environmentally responsible and recycles packing material.

Important notice to all GiroPoste Customers

Recreation and sport cycling and cycle racing are inherently dangerous activities with significant risk. To lessen risk of personal injury or damage, cycling equipment should always be assembled and fitted by qualified personnel according to manufacturers specifications, and used according to instruction. If in doubt please contact the manufacturer. Equipment should also be maintained according to manufacturers specification and regularly inspected for potential fatigue, excessive wear or possible failure points. The purchaser assumes all responsibility for installation, use and maintenance of equipment bought from GiroPoste.
___Warranties and guarantees for equipment obtained through GiroPoste are those supplied by the manufacturer or original distributor. No additional warranties or guarantees, implied or written, are provided by GiroPoste.

Pricing:

Prices are shown in Canadian dollars. For non-credit card orders to the United States, conversion to $US will be made at current exchange rates.

PLEASE NOTE: Visa converts on the DAY OF SALE, at THEIR rates.
We endeavour to keep our prices stable as possible (less than 20 percent of stock items have had a price increase since 1995). However, due to international monetary fluctuations beyond our control, we reserve the right to change prices without notice.

PLEASE NOTE: Our Order Takers are not authorized to discount prices or conduct "price matching".

Can't Find Something?

We're always on the lookout for new and hard-to-find parts. If you want something made by one of the manufacturers identified in our list, just call, fax or e-mail us with the details and we'll do our best to bring it in. In these cases special orders usually require 1 to 8 days to fill. We also have access to a number of other specialty manufacturers which we can bring in. Call or email for further information.
____It's a real challenge to try to bring some of this stuff to North America but hey, we thrive on challenges!! If we can get it in, we will. If we can't get it readily, but know where you can get it, we'll tell you!!